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FAQ
Voucher codes
You can redeem a voucher code in the checkout.
The checkout starts where you can do your payment.
You start with adding your products to the shopping cart and then click on "Checkout".
Now you are in the first step of the checkout process. Here you can enter the code you generated before. On the desktop you enter the code on the right site and on the smartphone you can enter the code at the top.
After you have entered the code, click on "Apply".
After that, check if the voucher has been deducted correctly.
Note: You can only redeem one voucher code per order!
Multiple voucher codes aren't working
Only one coupon code can be redeemed per order.
In case of a promotion, we recommend you to enter the promotion code, because you will get bonus points for this order and you can redeem them later at once. This way you can save twice.
I forgot my password, how can I reset it?
You can reset your password here.
Click on "Forgot your password?" and follow the instructions on this page.
I would like to send my order back
We find this very unfortunate, but here you can find out how to return our products.
First of all: We can ONLY take back unopened and undamaged main packages, otherwise they are not allowed to be resold. A bundle can only be refunded if all products in the bundle are unopened and undamaged.
The return period is 2 weeks from receipt of the goods. The cost of return shipping will be borne by the buyer.
Already paid shipping costs, will not be refunded.
If the order was placed with free shipping and the package was returned unopened and/or the acceptance was refused, the total amount will be refunded minus the shipping costs we paid. You can find the current rates in our terms and conditions.
If you meet the return conditions, please contact us in chat and we will be happy to explain the rest of the process.
Questions about our products
FAQ
How many calories do the Share® products have?
One ShareOriginal®-plum has about 40 kcal, the SharePomelozzini®-praline has about 26 kcal and 100 ml of the ShareAqua d'Oro®-drink has 26 kcal.
How long should I take the Share® products?
We recommend for at least 3-9 months.
Can Share® products be taken during pregnancy and lactation?
If you already ate ShareOriginal® regularly before pregnancy, then in our experience it is unproblematic - we received this feedback directly from our customers.
However, we do not recommend starting with ShareOriginal® during pregnancy.
This is not a medical recommendation.
In my package are less pieces inside than indicated on the package.
How could this "accident" happen?
The indication of the number of pieces on our website is marked with "approx.", because it can be slightly different. The main measurement is the weight. (Fruits including packaging)
We are proud that we currently have a batch of really unusually beautiful, large fruit available. On the other hand, this has caused the piece/weight management to run off the standard grid when counting in the produce, as the variance weight has been SIGNIFICANTLY exceeded.
This means that you unfortunately received less fruit than advertised, but a much higher weight.
We have now adapted our packaging system and hope that you will enjoy your Share-Original® green plums (jap. apricots).
Do Share® products help with weight loss?
Fermented products can help you lose weight. However, the diet and exercise must also fit - the products alone are not a miracle cure to lose weight.
If you want to lose weight, the body always needs a calorie deficit, i.e. you must burn more calories than you take in.
When is the best time to take Share® products?
First of all, there is NO formula that is the same for everyone - we can only give you a general recommendation! Since these are fermented foods, you can eat them when you like.
Feel free to eat them early in the morning or at lunch. Just see how it fits best into your day and what your gut tells you.
TCM advises to take it in the evening before sleeping, as your body will have a rest then, but many clients also take it in the morning or at noon.
You can eat them right away or soak them in water in the morning and then eat them in the evening.
Just try it and see how it tastes best to you.
If you are taking them for the first time, start with 1/4 or 1/2 fruit and see what your gut tells you.